General Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

The cost of shipping depends on weight and value of your order and will be determined at checkout. Orders for more than 75$ have free shipping.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.

The item you received was not as described.

The item you received that was assured to be genuine was fake.

Do you offer returns?

Yes, PonyHorseTack offers quick and hassle-free returns, for more information read our Return Policy which is located in the footer of the page.

How long does it take for my product to arrive?

You can view the estimated shipping times down below under “SHIPPING & DELIVERY”

I placed an order, what I do now?

When you’ve placed an order, you will receive a confirmation via email.
And shortly after your product has been shipped, you will receive an email containing the shipping information including a tracking number if it was provided from our warehouse.



What payment methods do you accept?

We accept all major credit and/or debit cards which are accepted through Stripe PayPal, Bitcoin or Bitcoin Cash payments. You can view our payment methods in the footer or in the checkout process.

Do you accept PayPal?

Yes, you can pay with your PayPal account or use PayPal Credit on our website!

How secure is my payment?

PonyHorseTack uses the most reputable and trusted payment methods currently available in the form of Square and stripe which guarantees your safety. Your information and privacy are strictly protected by the SSL security protocols. To read more about SSL press here.

Shipping & Delivery

Do you ship to my state?

Yes, we ship to all US states.

My order isn't shipped yet. When will you ship it?

We try to ship within 24 hours but due to some circumstances from 3rd parties, the shipment might be delayed, so we ask for your patience. We make sure and do our absolute best to deliver shipments as fast as possible.

How does it take for my order to arrive?

On average, our products take 2-7 days to deliver as we are shipping from our US warehouse.

How do I change my shipping address?

PonyHorseTack encourages you to triple check your shipping address and billing information when making an order to ensure success but if a mistake occurs, please contact our support immediately and we shall offer you assistance.

What are the delivery options?

We use Fedex and USPS. But there is also a choice for faster methods, to choose the express shipping way, contact us at our contact page.

Will my items be sent in one package?

In most situations we ship in one package but if you order many items at once we might split the package. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!

Confirmations & Tracking

When I get the tracking number?

Please allow 1 to 2 business days for the tracking information to be processed and updated. If 5-8 business days has passed since you received your tracking number via email, and you still haven’t received the correct information please contact us again.

I didn't receive an order confirmation, what should I do?

Confirmation emails are sent immediately/or within minutes to the email, you have provided at checkout, but on some rare occasions, order confirmation emails are sent to the spam folder so please check there. If you still haven’t found it after checking the spamfolder, then contact us and we will resend a confirmation immediately.

Will I receive a tracking number?

Once your order are finished & shipped, you will receive an email containing important information including your tracking number. You can also choose to receive your order status information to stay up to date.

My tracking number provided doesn't work?

Please wait 1-2 business days for tracking to be activated as this is usually the time for your package to be scanned at a checkpoint. Keep looking back and eventually the order status will be available to you with the tracking number provided.

Returns & Refunds

What is your return policy?

There is a 30 days return policy from which the package is sent. To understand our Return & Refund policy, please visit the linked page found at the bottom for further information.

My package arrived damages, what should I do?

Damaged products are a rare occasion, but sometimes it does happen. If you notice any damage please contact us via support and we will help you fix this issue immediately if this happened even after the 30 days return policy, we will still be able to help!

How do I submit a refund or a return request?

EquiPoint offers you multiple options to resolve a refund and/or return request. The fastest and easiest method of contact and support is via our facebook chat found on the page down on the right corner. You can also reach us via our email support which can be found on our contact page.

Where should I return my order?

Please verify first with us if you are eligible for a refund. If you are eligible for a refund you should consider using a service that is traceable in order to ensure that the package 100% arrives to us containing you order.

I sent my returned order, now what?

If you have been in contact with us before you’ve sen the order and were eligible for a refund then once your return arrives at our warehouse it will be inspected and we will notify you that we have received your returned item. Furthermore we will also notify you if your return has been approved or denied and if it has been approved you will be credited back the amount to your chosen method of payment within a couple of business days.